Terms and Conditions MB918 – Online Casino Platform Usage Policy

Welcome to MB918, Malaysia's trusted online entertainment and gaming platform since 2018. This Terms and Conditions document ("Agreement") governs your use of the website mb918.net, the mb918 mobile app, and all services provided by our platform.

By accessing or using any part of the mb918 platform — whether via web browser, Android app, or iOS app — you hereby express your full and unconditional agreement to all terms contained in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

To register and use MB918 services, you must meet the following eligibility criteria without exception:

• Aged 18 years and above as of the registration date. MB918 takes its responsibility for child protection very seriously.
• Not residing in a territory or country that prohibits access to online gambling services under local law.
• Having full legal capacity to enter into a binding agreement under the laws applicable to you.
• Not currently experiencing a gambling addiction or having enrolled in a self-exclusion program on any gambling platform.
• Opening an account in your own name and not as a representative or agent of another party.

Each individual is only permitted to hold one (1) account only on the MB918 platform. Opening multiple accounts — whether using different names, email addresses, phone numbers, or device information — is strictly prohibited and may result in all associated accounts being suspended or terminated without notice.

Upon registration, you are required to provide truthful, accurate, current, and complete information. The information required includes:

• Full name as stated on official identification documents
• Exact date of birth
• An active, reachable email address
• A valid mobile phone number
• Bank account details for withdrawal purposes

You are solely responsible for maintaining the confidentiality of your password and account login details. Any activity occurring under your account — whether authorized or not — is your full responsibility. Please contact the mb918 support team immediately if you suspect your account has been compromised or accessed without authorization.

MB918 offers a variety of secure deposit methods integrated with Malaysia's banking and e-wallet systems, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers. All deposit transactions are processed through payment channels protected by 256-bit SSL encryption technology.

• Minimum deposit limit – RM10 for most payment methods.
• Maximum deposit limit – depending on your payment method and account level.
• Deposits are typically credited to your account within a few seconds to 5 minutes.
• Any transaction fees charged by the payment provider are the responsibility of the member.
• MB918 does not accept deposits from third-party credit cards or accounts not registered under the name of the registered member.

Mb918 members may withdraw funds at any time, subject to the following conditions established to ensure the security and transparency of all transactions:

• Full KYC (Know Your Customer) identity verification must be completed before the first withdrawal is approved.
• Withdrawals may only be made to a bank account or e-wallet registered under the same member's name.
• The minimum withdrawal limit is RM30 for most methods.
• Withdrawal requests are typically processed within 15 minutes to 24 hours depending on the selected method.
• VIP members enjoy faster withdrawal priority, as quick as 5 minutes for the highest tier.
• MB918 reserves the right to request additional supporting documents for withdrawals exceeding certain limits as part of our security procedures.

If there is a remaining bonus balance that has not met the wagering requirement, withdrawals of that bonus balance will not be permitted until the requirement is fully satisfied. Cash deposit balances may be withdrawn at any time without wagering conditions.

MB918 offers a wide range of bonuses and promotions for new and existing members. All bonus offers are subject to specific terms and conditions outlined on the relevant promotions page. The following general conditions apply to all bonuses:

• Wagering Requirement: Each bonus has a wagering requirement that must be met before a withdrawal is permitted. The wagering requirement rate is clearly stated in the terms of each promotion.
• Validity Period: Bonuses have a set validity period. Any bonus not used within that period will expire automatically.
• Bonus Withdrawal Limit: Some bonuses have a set maximum withdrawal limit.
• One Bonus Only: Members are entitled to one welcome bonus only. Attempts to claim new bonuses through duplicate accounts will result in cancellation of all bonuses.
• Bonuses cannot be directly converted to cash without meeting the wagering requirements.
• MB918 reserves the right to modify, suspend, or terminate any promotion at any time.

All games offered on the MB918 platform — including slots, live casino, sports betting, and wagering — are operated in accordance with the rules set by their respective game developers. MB918 acts as a distribution platform and does not modify game mechanics in any way.

• All games use a Random Number Generator (RNG) that has been independently audited by a recognized international certification body.
• The outcome of each game is final and cannot be disputed once the round is completed.
• In the event of a technical disruption during gameplay, any bets placed will be credited back to the member's account based on system records.
• MB918 is not liable for losses resulting from game outcomes that are not in the member's favour – this is an inherent risk of entertainment activities.
• The RTP (Return to Player) value for each slot game is displayed in the respective game information for members' reference.

The following activities are strictly prohibited on the mb918 platform and may result in immediate account suspension or termination, fund freezing, and legal action where applicable:

• Opening more than one account – whether using the same or different identities.
• Using automated software, bots, scripts, or any technological tools to exploit MB918's games or systems.
• Engaging in any form of fraud, document forgery, or providing false information during registration or the KYC process.
• Money laundering or using the MB918 platform for any unlawful financial purposes.
• Attempting to exploit technical errors, bugs, or system vulnerabilities to gain an unfair advantage.
• Sharing your account with others or allowing third parties to use your account.
• Any form of collusion between players to cheat the gaming system.
• Abusing the bonus system through bonus abuse or bonus hunting in a manner that violates the spirit of promotional offers.

Members may close their mb918 account at any time by contacting our customer support team. Before closure, ensure all pending withdrawals have been processed and no active bonus conditions remain.

MB918 reserves the right to suspend or terminate any member's account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Requests from competent authorities or law enforcement agencies.
• Suspected involvement in fraudulent activities or money laundering.
• Account inactive for more than 12 consecutive months.
• Failure to meet KYC verification requirements within the stipulated period.

For accounts terminated due to violations, mb918 reserves the right to withhold the account balance pending investigation. For voluntary closures by members, eligible balances will be returned once all reviews are complete.

MB918 is committed to protecting members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect, store, and process your personal data solely for service delivery, identity verification, payment processing, and account-related communications.

Your data is protected by 256-bit SSL encryption during transmission and stored on secure servers with strict access controls. mb918 will not sell, rent, or share your personal data with third parties without your consent, except where required by law.

For complete information on how we handle your personal data, please refer to Privacy Policy MB918, which forms part of this agreement.

All content on the MB918 platform — including logos, brand names, website design, text, graphics, images, software, source code, and all other proprietary materials — is the exclusive property of MB918 or our licensors and is protected by applicable copyright, trademark, and intellectual property laws.

• Members are not permitted to copy, distribute, modify, or use any platform content for commercial purposes without written consent from mb918.
• The name "MB918", its logo, and all associated branding are registered trademarks and may not be used without authorisation.
• Use of the platform for personal and non-commercial purposes is permitted within the bounds of these Terms and Conditions.

To the extent permitted by applicable law, MB918 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses arising from gaming or wagering activities.
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond our control.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.
• Loss or damage to data caused by factors beyond our control.

In all circumstances, mb918's maximum liability to any member shall not exceed the total net deposits made by that member in the 12 months preceding the claim.

MB918 firmly believes that online entertainment must be conducted responsibly. We provide a range of tools and resources to help members manage their gaming experience:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Session Time Limit: Set a time limit on your play sessions to prevent excessive gaming.
• Self-Exclusion: Take a break from the platform for a period of 24 hours to 6 months.
• Permanent Exclusion: Choose to permanently close your account if you feel you need to stop completely.

If you or someone you know has a gambling problem, please seek help immediately. Further information and support resources are available on the Responsible Gaming ours.

MB918 reserves the right to modify, add, or remove any features, services, or content on the platform at any time without prior notice. We also reserve the right to amend these Terms and Conditions from time to time.

For material changes that significantly affect member rights or obligations, we will provide at least 7 days' notice before the changes take effect, via registered email or in-app notification. For minor changes such as language corrections or clarifications, changes may take effect immediately.

These Terms and Conditions shall be interpreted and governed by applicable law under the relevant jurisdiction. Any disputes arising in connection with these Terms and Conditions or the use of the MB918 platform shall first be resolved through good-faith negotiation between both parties.

If a resolution cannot be reached through negotiation within 30 days, the dispute shall be settled through binding arbitration in accordance with mutually agreed arbitration rules. The arbitration decision is final and binding on both parties.

Members hereby agree to waive the right to bring any civil court action or join any class action proceedings against mb918 in relation to this agreement.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the mb918 platform, our support team is ready to assist you through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the MB918 platform.
• FAQ: Visit our FAQ page for answers to frequently asked questions.

Our typical response time is within 1–2 hours for live chat and 24 hours for email enquiries.